Terms of Service

Acceptance

These terms govern the use of CareGlyph, a platform operated by 57.002.889 MICHAEL NUNES DOS SANTOS, CNPJ 57.002.889/0001-63, based in Goiânia, State of Goiás, Brazil, contact contato@careglyph.com.

By creating an account, using the product, or subscribing to a plan, your company accepts these terms and the Privacy Policy, which forms an integral part of them. If you accept on behalf of a company, you represent that you have authority to do so.

What CareGlyph is

A customer-service CRM: it centralizes WhatsApp and email conversations, organizes the sales pipeline, tracks tasks, runs automations, and offers artificial intelligence features.

The product evolves continuously. We may change, add, or discontinue features; if a material feature is discontinued, we give at least 30 days' notice.

Account and responsibility

• Signup information must be truthful and kept up to date.
• Credentials are personal and non-transferable. The company answers for whatever is done with its members' accounts.
• Whoever administers the account defines the team's roles and permissions, and answers for that configuration.
• Suspected unauthorized access must be reported immediately to contato@careglyph.com.

Plans, seats, and billing

• Prices are in Brazilian reais, with taxes already included in the announced amount.
• Billing is per active member of the workspace, on a monthly or annual cycle. On the annual plan, you pay the equivalent of 10 months.
• Adding a member mid-cycle generates a prorated charge; removing one reduces the amount from the following cycle.
• New accounts get a 7-day trial, with a card required at signup. Billing starts automatically at the end of the period unless cancelled before then. Once cancelled, the account moves to the free state and paid features become unavailable.
• Renewal is automatic for the same period until the subscription is cancelled.
• Price changes are announced at least 30 days in advance and apply from the following renewal.

AI credits and meeting hours

• Artificial intelligence features and meeting recording consume credits and hours, according to the allowance of the subscribed plan.
• Once the allowance is exhausted, excess usage is charged on the following invoice at the current rate, or you can buy additional packs.
• Credits and hours serve product usage exclusively: they are not converted into cash, not transferred between accounts, and not refunded once consumed.
• Additional credits purchased remain available while the subscription is active.

Cancellation, refunds, and non-payment

• Cancellation can be done at any time and takes effect at the end of the period already paid, with no prorated refund.
• An individual consumer subscribing online has 7 days to withdraw, counted from the purchase, with a full refund, a right granted by the Brazilian Consumer Protection Code.
• An unpaid invoice suspends paid features after the grace period shown in the application. The account and its data remain accessible during the grace period.
• Once the subscription is cancelled, the account returns to the free state and the corresponding limits apply.

Acceptable use

CareGlyph may not be used to:

• Send unsolicited messages, buy contact lists, or blast anyone who has not agreed to be contacted.
• Commit fraud, unlawful discrimination, or harassment, or distribute illegal, deceptive, or infringing content.
• Attempt to bypass technical limits, reverse-engineer the platform, extract data by automated means outside the official API, or test platform security without written authorization.
• Resell, sublicense, or offer the product as your own, except under a specific partnership agreement.

Serious or repeated breaches allow immediate suspension, with notice whenever possible.

Rules of the connected platforms

By connecting WhatsApp, Meta, or Google, you also become bound by those platforms' rules, including the WhatsApp business messaging policy, message template rules, and number quality requirements.

Blocking, throttling, or banning applied by those platforms is outside our control and does not constitute a CareGlyph failure. We do our best to relay the reason whenever it is communicated to us.

Your customers' data

• For the data you enter into the CRM, your company is the controller and we are the processor, acting on your instructions.
• You represent that you have a legal basis to process that data and to contact those people through the channels you connect.
• You are responsible for answering your customers' requests about their data; we provide the access, correction, export, and deletion tools inside the product.
• A data processing agreement (DPA) is available on request at contato@careglyph.com.

Use of artificial intelligence

AI features produce suggestions, summaries, and transcripts that may contain errors. They support human work; they do not replace review.

Responsibility for what is sent to your customer always rests with your company, including when the message was drafted or dispatched by an automated feature you configured.

Availability and support

We use commercially reasonable efforts to keep the service available, but it is not free from interruption. Scheduled maintenance is announced in advance whenever possible.

Support is provided in Portuguese, by email and through the channels shown in the application, on business days. A guaranteed service level (SLA) exists only when contracted in writing.

Intellectual property

The platform, its code, brand, and documentation are ours. A subscription grants your company a non-exclusive, non-transferable license to use them for as long as the subscription lasts.

The data you enter remains yours. Suggestions and feedback you send us about the product may be used freely to improve it, without creating any payment obligation.

Termination

• You may close the account at any time through the application or at contato@careglyph.com.
• We may terminate in case of a breach of these terms, a legal requirement, or prolonged non-payment, with prior notice whenever possible.
• Once the account is closed, you have 30 days to export your data. After that it is deleted as described in the Privacy Policy.

Limitation of liability

To the extent permitted by law, our total liability for any claim related to the service is limited to the amount your company paid in the 12 months preceding the event.

We are not liable for lost profits, lost business opportunity, or indirect damages, nor for unavailability caused by third parties you connected, force majeure, or use contrary to these terms.

Nothing here waives rights that the law guarantees on a non-waivable basis, in particular those under the Brazilian Consumer Protection Code.

Changes to these terms

We may change these terms. Material changes are communicated by email or inside the application at least 30 days in advance, and using the product after they take effect means acceptance. If you disagree, you may close the account before then.

Governing law and venue

These terms are governed by Brazilian law. The courts of Goiânia, State of Goiás, Brazil, are elected to settle disputes, except that a consumer retains the right to sue in the courts of their own domicile.